Shipping & Returns

Shipping

We ship promptly from New York, typically within 1-3 business days. US shipping is free on orders over $99. International orders are welcome; local duties and taxes may apply at delivery.

Discreet, always

Every order arrives in a plain, unmarked box - no logos and no product names on the outside. Checkout is encrypted and we never share your data. One honest note: your card statement reads "New York Toy Collective." If you'd prefer a more discreet payment option, just reach out before you order and we'll arrange it.

Returns

Because these are intimate items, all sales are final - an industry standard across this category, for everyone's health and hygiene. We want you to order with total confidence, so before you buy: check the detailed sizing guides on each product, read the honest specs, or come to live office hours (Wednesdays 9pm ET) and ask us anything. We're genuinely happy to help you choose the right thing the first time.

Questions?

Email us or join office hours any Wednesday at 9pm ET. No scripts, no judgment.