Returns & Exchanges
Returns & Exchanges — the honest version
01 · At a glance
Because our products are intimate, we follow hygiene-first return guidelines: unopened, unused items can be returned within 7 days with 20% restocking fee for store credit (all items are inspected before credit is issued). Opened or used items can't be returned for health reasons — but if something arrives damaged or defective, we'll make it right. Just reach out. Every piece is also covered by our 1-Year Maker's Warranty. Apparel and accessories are returnable within 30 days. Issue with your order? You have 24 hours from delivery to report it — right here, through your order page. International orders are final sale and aren't eligible for return or exchange.
02 · Our hygiene-first policy
Because our products are intimate, we follow hygiene-first return guidelines: unopened, unused items can be returned within 7 days with 20% restocking fee for store credit. All items will be inspected before store credit is issued. Opened or used items can't be returned for health reasons — but if something arrives damaged or defective, we'll make it right. Just reach out. To help you order with total confidence, we put everything up front instead: exact specs, real photos, honest answers, and a real person to ask before you buy.
02b · Payment processing fee
When an order is refunded or cancelled, we keep a processing fee equal to 1.5 times the fee our payment processor charged on that order, and return the remainder. This applies to all orders. Where the law of your country gives you a right to a full refund, that law applies.
03 · The Maker's Warranty
Every product, one year, manufacturing defects. We repair it or replace it — or store credit if the model's no longer around. Read the full terms →
04 · Apparel & accessories
Binders, underwear, and apparel: returnable within 30 days, unworn and in original condition. You cover return shipping; refund goes to your original payment or store credit — your pick. Start it from your order page — no emails needed.
05 · Wrong, damaged, or missing item?
Report it within 24 hours of delivery through your order page, with your order number and a photo. We repair, replace, or credit — fast. Don't ship anything back unless we ask.
06 · We ship fast — check your address
Orders can be picked and packed within 20 minutes of being placed. Double-check your shipping address at checkout — once it's boxed, we can't redirect it, and we aren't responsible for packages sent to an incorrectly entered address. (Caught it in time? Submit a request immediately and we'll try.)
07 · Protect your package
Add Package Protection at checkout and loss, theft, or transit damage gets replaced — no questions. Orders shipped without protection travel at your own risk — we aren't responsible for uninsured packages once the carrier has them.
08 · International orders
We ship internationally to many countries, with duties and import taxes included at checkout (DDP) — enter your address at checkout to confirm availability and cost to your location. Due to customs and hygiene regulations, all international orders are final sale and cannot be returned or exchanged, regardless of item type. Damaged or defective on arrival? Contact us within 24 hours with photos and we'll make it right at no cost to you.
09 · Ordered the wrong thing?
Submit a request and tell us what happened. Depending on the item and the situation, there's often a resolution — an exchange, store credit, or another fix. We'd rather make it right than leave you stuck with gear that isn't yours.
10 · How it works — one door
Every return, exchange, or issue starts from your order page in your account. That's the only door — requests by email can't be processed, and the order page is faster for both of us.
11 · The spirit of the thing
We do this for the love of the game — a small shop taking real care of its people. We reserve the right to refuse service to anyone who makes that impossible.