Refund policy
New York Toy Collective – Returns & Exchanges
A limited selection of non-intimate items (unopened harnesses and hardware) may be eligible for return under these terms:
- Item must be unopened, unused, and in original packaging.
- Contact us within 24 hours of delivery to request a return, and return the item within 7 days.
- Approved returns receive store credit only — we do not issue refunds to the original payment method.
- Returns are subject to a 20% restocking fee plus a $20 return shipping fee, deducted from your store credit.
- We send you a prepaid return label; the $20 return shipping fee covers it.
International orders: Enter your address at checkout to see shipping availability and any duties and taxes collected with your order.
Payment Processing Fee
When an order is refunded or cancelled, we keep a processing fee equal to 1.5 times the fee our payment processor charged on that order, and return the remainder. This applies to all orders. Where the law of your country gives you a right to a full refund, that law applies.
Damaged or defective on arrival? Contact us within 24 hours with photos and we'll make it right at no cost to you.
Order Not Received We recommend shipping insurance for all orders. If your order is marked delivered but has not arrived and you purchased shipping insurance, email us with your order number in the subject line at support@newyorktoycollective.com and we'll help track down and resolve your claim.
Contact Email: support@newyorktoycollective.com
Phone: (856) 514-1155
Return address for approved returns
New York Toy Collective
c/o Keystone
805 W 5th St, Suite 10
Lansdale, PA 19446
United States