For the original purchaser of eligible orders from newyorktoycollective.com, shipped within the U.S. International, secondhand, unauthorized-reseller, final-sale, and clearance purchases are excluded.

Damage from drops, cuts, modifications, silicone lubricant on silicone, or water on non-waterproof products is not covered. One repair or replacement per unit; no cash refunds. Store credit, when applicable, is for the full purchase price.

Start a claim from your account’s order page with your order number and photos or video. Claims cannot be processed by email. If a return is needed, we provide a prepaid label. Your statutory rights are unaffected.