Where can I buy your products?
You are welcome to buy our products online here. We currently do not offer internationally shipping. Please join the mailing to keep up to date so you’ll be the first to know when we do offer international shipping.
Is your shipping discreet?
Yes shipping is always discreet. Items are shipped in polybags or blank brown or white cardboard boxes.
What should I do if I’m having an issue using my credit card on your site?
We accept Visa, MasterCard, Discover, if you need to use paypal or apple pay check out our Etsy page. If you are having an issue email support@toycollective.com
Do your products come with a warranty?
Our dildos, love bumps and packers come with a 60 day limited warranty against manufacturing error. After 60 days no returns or refunds will be honored.
How will this appear on my credit card statement?
All items purchased on this site will be listed as “toys” on your credit card statement. The billing name will appear as Bricklight Inc
How do I take care of my packer, stp and strap?
To clean your packer or stp you can wash it with hot soapy water, boil it or place it on the top rack of the dishwasher. Cornstarch can be applied to your packer or stp. Always avoid sharp edges or objections in use and storage. When packing wear an undergarment to protect against rough seams and zippers.
We suggest hand washing your stp strap and letting it air dry. If you prefer to machine wash use a cold water and a cool dry cycle. Remove the magnets from the packer pouch before washing. Packer pouches can be washed by hand or in a washing machine.
What are your toys made of?
We make all our toys from scratch, we make the molds, buy the raw silicone for our products, and even package them by hand to ensure that we know everything that goes inside. All of our toys are made of hypoallergenic body safe platinum cure silicone.All of our toys are non-toxic, and free of phthalates. Please note that our vibrators are imported.
What is your return policy?
All sales are final. Due to the intimate nature of our products all sales are final. All sales are final.
How should I clean my toy?
We suggest boiling your toy for 3 minutes in hot water. Alternatively, you can wash it with soap and warm water or place it on the top rack of a dishwasher. Please remove the bullet vibe before washing the Love Bump. Packers can be cleaned with boiling or by washing with soap and water. We suggest dusting your packer with cornstarch before use. All packer come with a careguide. If you need any extra copy of the careguide just holla and we’ll email you one.
What lube should I use?
There are lots of great lubricants on the market, going to your local shop to feel each one yourself just ask for something hypoallergenic and water-based.
Should I use a condom?
Condoms are great way to ensure the cleanliness of your toy and the safety of your partners. We suggest that you use condoms with all toys.
I’m a retailer/online interested in carrying products from New York Toy Collective, how can I learn more?
Get in touch here or more information. Please note that we do not participate in any drop ship programs. If you need help right away you can call us at 347-618-8141.
What is your return Policy
Return & Refund Policy – All Sales Final
Thank you for your purchase. Please review our policy carefully before completing your order.
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Because of the nature of our products and inventory process, we are unable to offer refunds or store credit for any reason, including change of mind, incorrect selection, or failure to use the product.
Please make sure to review all product details, sizes, specifications, and quantities before completing your purchase.
If your order arrives damaged or you receive the wrong item, please contact our support team within 48 hours of deliverywith your order number and clear photos of the issue so we can review and assist you.
By completing a purchase, you acknowledge and agree to this All Sales Final policy..
How To Contact us
Email:Â support@toycollective.com
Phone:Â (856) 514-1155
Address:Â 610 North Bailey Avenue, Amherst, NY, 14226, US
Do you offer Affiliate opportunities?
Heck yea, click here to learn more.